1. Upon placing an order, a confirmation request will be sent to the customer via email and/or WhatsApp within approximately one business day.

2. An order will only be considered confirmed after the customer responds to and confirms the order through the provided communication channel.

3. Once an order has been confirmed by the customer, it cannot be canceled, returned, or exchanged except in cases where the product arrives damaged, defective, or incorrect.

4. Returns or replacements will only be accepted if the received item has a manufacturing defect, physical damage, or if an incorrect product was delivered.

5. Returns will not be accepted for products that arrive in good condition and match the order placed by the customer.

6. Any issue with the delivered product should be reported within a reasonable period after receiving the order, accompanied by clear evidence of the issue when requested.